Terms & Conditions of Sale

Solentia / the Agency - Solentia Group (trading name “Solentia Agency”), operating from Brussels.

Client - Any legal or natural person acting for professional purposes who has accepted a Solentia quote.

Services - Website creation/redesign, e-commerce, maintenance, SEO, graphic design, consulting.

Deliverables - Mock-ups, content, code, media, reports.

Order - Quote signed electronically or in writing, or a purchase order accepted in writing.

These T&Cs apply to any Service provided by Solentia. Acceptance of a quote implies full and unconditional acceptance of the T&Cs, to the exclusion of any Client document.

1. Brief & quote - the quote is based on the information provided by the Client.
2. Validation - the Order becomes binding upon acceptance of the quote (signature or written approval).
3. Timeline - an indicative schedule is shared. Deadlines depend on Client feedback and third parties.

4.1 General terms

• Prices are stated inclusive of VAT, in euros.
• Invoicing as per quote (fixed-price - progress-based - subscription).
• Payment within 30 days from invoice date.
• Late payment - Belgian statutory late-payment interest plus a €40 flat recovery fee (business transactions).

4.2 “Satisfaction payment” (eligible showcase/e-commerce websites)

• No deposit - the Agency delivers a V1 compliant with the quote (structure, design, planned pages, SEO basics).
• The Client has 7 business days to provide feedback (up to 2 rounds included).
• After that:
  • Validation - invoice issued (due in 30 days).
  • No feedback within 7 days - deliverable deemed accepted and invoiced.
  • Reasoned refusal - only if V1 does not meet the scope of the quote (objective gaps). Exclusions: change of taste, out-of-scope or late requests → change order.
• Go-live and transfer of rights (art. 8) occur after receipt of the outstanding balance.

• Mock-ups and interim deliverables are validated step by step.
• Any additional request (feature, page, language, content, integration, plugin, copywriting, photo/video, etc.) is subject to a supplementary quote and timeline adjustment.
• If the Client does not cooperate (content delays, missing validations > 15 days), Solentia may suspend the project and invoice the work carried out.

6.1 Creation - Redesign - E-commerce

• Compatibility - latest stable versions of Chrome - Edge - Firefox - Safari at delivery time.
• Responsive layout, reasonable performance, basic SEO compliance (tags, structure, sitemap).
• Acceptance period - blocking defects fixed within 30 days after go-live. Evolutions or non-planned requests → quote.

6.2 Maintenance (annual or monthly plan)

• Includes - CMS/plugin updates, backups, security, basic monitoring, small fixes.
• Excludes - redesigns, new features, content, incidents due to third-party interventions, hosting, or unsupported plugins → quote.
• Indicative SLA - first response < 24 working hours, resolution depending on complexity.

6.3 SEO (organic search)

• Obligation of means - no guarantee of ranking - traffic - revenue.
• Scope - audit, prioritisation, technical/on-page optimisations, page creation, link building (depending on plan), reporting.
• Results depend on the market, history, content/link budget, competition and the site’s technical stack.

6.4 Hosting

• If provided/relayed by Solentia (e.g. OVH) - best efforts, without guarantee of uninterrupted service.
• Reasonable backups - absolute security cannot be guaranteed.
• Outages or losses attributable to the host or third parties - Solentia not liable.

• Provide briefs - content - access (hosting, domain, analytics, Search Console…) and validations on time.
• Ensure the lawfulness of content, data and processing (GDPR, third-party rights).
• Appoint a single decision-maker contact.
• For e-commerce, ensure legal compliance (T&Cs, GDPR, consumer information, VAT, payment methods…).

• Until full payment, Deliverables remain the property of Solentia.
• After receipt - non-exclusive, non-transferable licence to use the Deliverables as needed for the agreed domain/scope.
• Excluded from transfer - frameworks, modules, generic bricks, templates, third-party libraries (licences as per publisher), and Solentia’s methods/know-how.
• The Client warrants rights to all supplied elements (texts, trademarks, media).

Unless the Client objects in writing, Solentia may cite the project’s name, logo and screenshots as a reference (website, brochures, social media, pitches).

• Both Parties keep non-public information confidential.
• Solentia acts as a GDPR processor for entrusted data and applies proportionate measures. A DPA (data processing agreement) can be provided upon request.

• Solentia uses professional means and best practices.
• If liability is incurred, it is limited to the VAT-inclusive amount paid by the Client over the last 12 months for the relevant contract.
• Exclusions - indirect losses (turnover, data, image), third-party acts, misuse, external interventions, fortuitous events - force majeure (large-scale cyberattack, carrier outage, disaster, etc.).

• In case of a material breach not remedied within 15 days after formal notice, either Party may terminate.
• Termination initiated by the Client without Solentia’s fault - payment for work performed + minimum 40% of the remaining quoted amount.
• If the Client enters insolvency proceedings - any evolution is payable 100% in advance.

• No discount for early payment.
• Invoice disputes - within 8 days of receipt, with written justification.
• In case of repeated delays, Solentia may suspend services (maintenance - hosting - access) after written notice.

These T&Cs are governed by Belgian law. Any dispute not settled amicably shall be submitted to the exclusive jurisdiction of the Brussels courts. (For contracts with Clients outside Belgium, governing law/jurisdiction may be adapted in the quote.)